Refund policy

Our products are digital downloads delivered instantly after purchase. Because they cannot be returned, all sales are final once your files have been delivered. (*)

When we will help

If any of the following happens, email us within 7 days of your purchase and we will fix the problem or issue a refund at our discretion: (*)

You did not receive your download link or files.
Your files are damaged or will not open.
The product is materially different from its description.

How to contact us

Email marketing@saphouse.org with your order number and a short description of the issue. Approved refunds are returned to your original payment method.

Shipping policy (use as "Delivery policy")

All products in this store are digital downloads. Nothing is shipped physically and there are no shipping charges.

How delivery works

After your payment is confirmed, you will receive an email with a download link. The link is also available on your order confirmation page. Most orders are delivered within minutes.

Did not receive your files?

Check your spam or promotions folder first. If you still cannot find your email, contact us at marketing@saphouse.org with your order number and we will resend your download link.

Terms of service

By visiting this site or purchasing from it, you agree to these terms.

Digital products and license

Purchases are licensed to the buyer, or the buyer's own organization, for internal use. You may not resell, redistribute, sublicense or publicly post the files. All content remains the intellectual property of SapHouse. (*)

No guarantee of results

Our products are educational and practical tools. We do not guarantee any particular result, including funding awards, revenue or audience growth. Outcomes depend on many factors outside our control.

Payments and refunds

Prices are listed in US dollars. Refunds are governed by our Refund Policy.

Limitation of liability

To the fullest extent permitted by law, SapHouse is not liable for indirect or consequential damages arising from use of our products or site. Our total liability is limited to the amount you paid for the product in question.

Changes

We may update these terms from time to time. The version posted on this site applies to your purchase.

Contact

Questions? Email marketing@saphouse.org.